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Section: Frelance writers, guides, journalists, moderators resumes
Specialization: Chat/Message board moderation; Translation; Transcription (medical & corporate)
Experience: 2 years moderation services; 13 yrs, freelance translation; 5 years transcription & data entry services
Age: 46 years
Education: 2 years college (Bio/Chem & pre-vet); Medical Transcription Certificate; CNA in VA
Sex: Female
Foreign languages: Spanish
Wages: negotiable
Contact info:
First, Last name: Donna Amaya
E-mail: damaya@comcast.net
Full description:
DONNA AMAYA
405 Northfield Ct • Harrisonburg, VA. 22802 • damaya@ntelos.net • 540.908.2309
QUALIFICATIONS SUMMARY
Highly personable Customer Service Professional with over eight years of experience in account management, claims and sales processing, and call-center operations within the travel, insurance, and entertainment industries.
• Talent for identifying customer needs and presenting appropriate company product and service offerings.
• Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.
• Track record of assisting in the design and implementation of reporting procedures that reduce labor costs and improve customer-satisfaction ratings.
• Expertise in resolving escalated customer service issues.
• Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel).
PROFESSIONAL EXPERIENCE
LiveWorld, Inc -Los Gatos, CA. 2005 to Present
Web Moderation Lead (2005 to Present)
Serve as Web Moderation Lead for a Social Networking and Community Services Service Provider.
Promoted to lead team of 11-16 employees in virtual setting. Collaborate with administration to ensure that critical community needs are met, and that all communities remain in compliance. Schedules and reports are completed in Excel. Serve both English-speaking, and Latino communities. This position is a telecommuting position.
Working Solutions, Inc - Plano, TX 2004-2005
Data Entry/ Transcription/ Live Events
Began working on a single project. Due to accuracy, upgraded to data entry/transcription team, with access available projects for all company clientele. Was later upgraded to also perform as moderator for NASCAR live event team for FanStar broadcast. This position was a telecommuting position.
LiveOps - Palo Alto, CA 2002-2004
Inbound Customer Service
Began working on a single project. Due to accuracy, upgraded to data entry/transcription team, with access available projects for all company clientele. Was later upgraded to also perform as moderator for NASCAR live event team for FanStar broadcast. This position was a telecommuting position.
Wampler Foods/Pilgrim’s Pride -Timberville, VA 1995-2002
Production Supervisor 1992-2002
Promoted to supervisor of Deboning Department. Direct supervision of 115 employees.
• Schedule general maintenance of equipment, as well as order emergency repair to minimize downtime.
• Develop and implement Training Program, and Continuous Improvement and Product Ownership programs in department.
• Decrease cost from .16/manhour to .11/manhour.
• Increase product upgrades by 27%.
• Coordinate with various internal customers, including USDA for state and federal compliance with HACCP and grade compliance.
Deer Park Industries –Phila., PA 1988-1992
Credit and Collections
Thermal Industries –Phila., PA 1983-1988
Marketing Coordinator
Customer service liason to top 10 branch accounts.
• Providing training for sales and service staff, and organizing training seminars.
• Identified and developed number 1 Branch account, who also became number 1 corporate account.
• Place, trace and expedite orders.
Special Training and Skills
Front Line Leadership Certificate
Statistical Process Control Certificate
English/Spanish Bi-Lingual
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