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Section: Frelance writers, guides, journalists, moderators resumes
Specialization: data entry, computer repair, transcription
Experience: 9 years
Age: 30 years
Sex: Female
Foreign languages: none
Wages: 15hr
Contact info:
First, Last name: Candace, COok
Phone: 817-344-9150
E-mail: candace.cook@gmail.com
Full description:
Candace Cook
7008 Eden Tap Rd. #J
Arlington, TX 76060
(817) 483-6248
CYCook@tx.rr.com
TECHNICAL SKILLS
Skills
Type 85+ wpm, 10 key by touch, data entry, clerical, and filing, customer service in person and on telephone.
Software
Lotus, Excel, Word for Windows, Microsoft: Word, MS Works, PowerPoint, HTML editors, QuickBooks, Office 97/2k, Windows 95, 98, 2k, 2k Pro, NT, and XP home and Pro, Dos, HyperTerminal, Mozilla Firefox, Internet Explorer, Netscape, Adobe applications (Illustrator, Photoshop, Premier & Acrobat), TCP/IP, static and dynamic IP, network configurations, Remedy, Corel, PageMaker, S.A.P., Outlook Express, Lotus Notes, cc: mail, and Power Point. SQL, fax and data base programs, DJ mixing software for the PC.
Hardware
Hardware for PC's, Mac's and laptops
Fax Machines
Multi line telephone units
Repair, and use Disk Jockey Mixers, CD players, equalizers, microphones, and turntables, professional karaoke equipment, club lighting and speakers.
Home/Business PC Information (built system 04/2005)
3.6 gig pentium 4 processor
4 gig's of RAM (memory)
400gig Hard Drive
250gig Hard Drive
DVD Rom / Burner
CD Rom / Burner
Dual 17" Sony Flat screen monitors
All-In-One HP PhotoSmart 2710 Printer
Windows XP Pro/Media Edition with SP2
Office XP
High Speed Internet (DSL)
WORK HISTORY
A Little Bit of Everything
Dallas, Texas
Supervisor / PC Tech / Bookkeeper 04/99 - Now
• Repair broken computers.
• Run system scans for viruses and see what can and can not be salvaged on a desktop PC, or laptops
• Acquire specifications customer has for a customized PC or laptop and purchase and build system for the customer.
• Add software to PC and laptops.
• Teach customers how to use programs they might need or want for their systems.
• Go out in field and assist with connectivity at home or business or any repairs that might be needed.
• Take care of all financial responsibilities for company, accounts payable and receivable.
• Telecommute so keep all financial records and company records filed and organized correctly.
Spankee's
Dallas, Texas
Waitress / Disk Jockey Assistant / Karaoke Jockey Assistant / Disk Jockey 10/00 - 07/05
• Served and received customer's drinks orders, made them feel comfortable in the dance club atmosphere if they were new, kept tables and ashtrays clean through out the night. (10/00 - 3/01)
• Assist the DJ's in upkeep of personal databases of their music.
• Socialize and welcome customers to the club.
• Supply all the audio CD's for each individual DJ.
• Accept dance requests from customers.
• Designed and upkeep supply of judge cards, contestant sheets, and winner cards for the weekend contests
• Assist in weekend contests, which includes signing up of contestants, and judges. Gathering together all contests and judges when it is time for the contest to begin, and inform them of rules and guidelines, also while handing out scorecards and pens to the judges, as the DJ's are setting up music for all the contestants.
• Add up of scores of contestants at the end of the contests to prepare and deliver results to owners, and the announcing DJ.
• Buy, install, and repair hardware and software components as needed for personal PC's and laptops of all employees, along with the business computers.
• Repair and upkeep of DJ equipment as needed.
• Type, proofread and edit monthly news letter mailed out to customers and businesses interested in the club.
• Created, maintain and update the database and song listing notebooks for karaoke nights.
• Designed, supply, and maintain sign up ballots for customers to write their name, CD number and song title of the selection they pick to sing on karaoke nights.
• Completely set up microphones, monitors, and sound for the night’s karaoke is performed.
• Collect ballots from customers as they arrive throughout the night, and maintain an ordered list of new and repeat karaoke singers.
• Must have CD for the next singer pulled, loaded and queued to play before the current singer finishes.
• Assist owners and all other employees when emergency or urgent situations arise, (fights, plumbing problems, emergency clean up, etc…).
• Responsible for thoroughly cleaning and having the club ready and set up and ready to open the next business day.
• Transcribed the notes from employee meetings, and put them into a data base.
Administrative Plus Support Services
Plano, Texas
Transcriptionist 10/00 - 3/02
• Work from home transcribing from tape to Word Perfect, (marketing surveys, phone interviews, and employee interviews), for major corporations.
BancTec
4328 Spring Valley Rd
Farmers Branch, Texas
Help Desk Technician for Technicians In the Field 10/99 - 11/00
• Support connectivity issues for @home customers
• Handle incoming calls helping customers figure out why they are having problems connecting to the Internet or receiving their email.
• Configure customers statically or dynamically
• Help customers install and reinstall necessary programs for connectivity
• Supported hardware issues such as motherboards, monitors, sound and video cards, mouse, ECT... for PC's, Mac's, and laptops
• Handled incoming calls to help technicians in the field diagnose what parts were needed for computer systems they were working on
• Tracked parts using SAP database, to find where the ordered parts were in the process of being shipped
• Made outbound calls to customers having technical problems with their hardware in their machines, and diagnosed the problems and sent out the proper part to the technician to be installed.
• Acquired Associate certification for Dell computers
American Airlines
4700 American Blvd
Ft. Worth Texas
Reservations/Lost Baggage Manager 07/96-06/98
• Booked reservations to all areas of the United States
• Processed all types of customer calls
• Located customers lost luggage and allowed compensation for unrecoverable luggage.
• Handled any escalation calls from customers
EDUCATION
Richland College 12800 Abrams Rd Attending now
Irving High 900 N. O’Connor Rd. Graduated 05/95
6 Dell Computer certifications
A+ and MCSE certifications
REFERENCES
Available upon Request
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